Thank you for choosing Hometrix Ventures Private Limited, operating under the brand name Socialwyz, for your creative and digital needs. We strive to provide top-notch services and ensure your satisfaction with every project. Our refund policy is designed to be fair and transparent, outlining the conditions under which refunds are applicable.

1. Eligibility for Refunds:

• Refunds are eligible only for payments made for services that have not been initiated or completed.

• Refunds are not applicable once services have been provided, except under specific circumstances outlined below.

2. Milestone-Based Payments:

• Our projects are structured on a milestone-based system, where payments are due upon completion of each milestone or as per the terms of the contract.

• Refunds will only be considered for milestones that have not been initiated or completed.

3. Circumstances for Refunds:

• Unsatisfactory Performance: If you are dissatisfied with the quality of our work or the level of service provided, you may request a refund. We will evaluate the situation on a case-by-case basis and determine the appropriate refund amount.

• Project Cancellation: In the event of project cancellation by Hometrix Ventures Private Limited (operating under the brand name Socialwyz) due to unforeseen circumstances or inability to fulfill the contract, a full or partial refund may be issued, depending on the stage of the project and the expenses incurred.

• Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeframe and are unable to provide a suitable alternative, a full refund will be issued.

4. Refund Process:

• To request a refund, please contact our customer support team at [+91 9821796917 or email at feedback@socialwyz.com] within 7 days of the issue arising.

• Provide detailed information regarding the reason for the refund request, along with any relevant documentation or evidence.

• Our team will review your request and respond within a reasonable timeframe, typically within 7-14 business days.

5. Refund Disbursement:

• Refunds will be processed using the same method of payment used for the original transaction, unless otherwise agreed upon.

• Please allow up to [number] business days for the refunded amount to reflect in your account, depending on your financial institution's policies.

6. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to third-party expenses, domain registration fees, hosting fees, and any other expenses incurred on your behalf.

7. Amendments to the Refund Policy:

• Hometrix Ventures Private Limited (operating under the brand name Socialwyz) reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By engaging our services, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding refunds or any other aspect of our services, please don't hesitate to contact us. We are committed to providing you with the best possible experience.

Sincerely,

Socialwyz